Refund Policy

Shipping

At Chielo Vintage, every package is prepared by hand with care by our small but passionate team. We take the time to thoughtfully pack each vintage piece so it arrives safely at your doorstep.

Please allow up to 2 weeks for your order to be processed and shipped. While many orders ship sooner, additional processing time allows us to carefully inspect, package, and prepare each order with the attention it deserves.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

If you need your order by a specific date, please contact us before placing your order. While we can't guarantee expedited shipping, we'll always do our best to accommodate whenever possible.

Thank you for supporting slow, intentional shopping and a small independent business. Your patience allows us to carefully prepare each order with the attention it deserves.

Lost, Stolen & Delivered Packages

Once an order has been shipped, responsibility for delivery transfers to the shipping carrier. Chielo Vintage is not responsible for packages that are lost, stolen, or marked as Delivered by the shipping carrier but are not received.

Please ensure your shipping address is accurate before completing your purchase, as we are unable to reroute packages once they have been shipped.

If your tracking shows your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and any secure delivery locations.
  • Asking neighbors, household members, or your building's management office.
  • Contacting your local USPS office or shipping carrier as soon as possible.
  • Filing a Missing Mail Search or package investigation with the carrier.
  • Contacting your payment provider to determine whether your purchase includes purchase protection.

If the shipping carrier determines that your package was lost in transit or misdelivered, please contact us with documentation from the carrier. We'll gladly review the information and work with you toward an appropriate resolution.

Unfortunately, we are unable to issue refunds or replacements for orders that the shipping carrier has marked as successfully delivered unless the carrier confirms the shipment was lost or misdelivered.

Returns

Thank you for shopping with Chielo Vintage. We're dedicated to curating one-of-a-kind vintage clothing, handbags, and accessories with character, craftsmanship, and history.

All sales are final. We do not accept returns, exchanges, or offer refunds.

Because every item is vintage, each piece has lived a life before reaching you. Minor signs of wear, aging, and character are to be expected and are considered part of the item's story. We carefully inspect every piece and do our best to accurately describe and photograph any notable flaws.

We encourage customers to review all photos, measurements, and item descriptions carefully before making a purchase. If you have any questions about an item before ordering, please don't hesitate to contact us—we're always happy to help.

Thank you for understanding and for supporting sustainable, secondhand fashion. Every purchase helps extend the life of thoughtfully made garments and supports small business.